Tampa Bay Lightning CEO Steve, speaking at a USF event the other day, candidly shared his thoughts on organizational change, according to Kelsey Milton. (See her full article at: http://www.usf.edu/business/news/articles/180201-griggs-conversation.aspx.)
“Griggs shared revealing commentary on the changes facilitated in the Lightning organization when he became CEO close to three years ago and how those changes carried forward to today. Some of his first moves: taking care of employees and transforming the company culture, which he described as broken. Keeping employees engaged in their work, he said, is perhaps the most important key to success.
“It costs nothing to be nice to people,” said Griggs of the world-class attitude he and Lightning owner Jeff Vinik exemplify for employees at all levels of the organization.
“When I’m walking through the building, I know every usher, every ticket-taker, and we’re all a part of one team,” he said. “That’s our mantra: We’re one team.”
For Griggs, repairing a culture in disarray and a lack of communication required two additional key elements: trust in the incoming leadership and comprehension of the Lightning’s core values.
“It took time to earn the trust of everyone,” he said of the initial steps in the transformation process. “And we had to make sure that everyone understood what the vision was and that they had the resources that came behind all the promises we made.”
It is safe to say that Griggs’ efforts on those fronts succeeded, evidenced by the echoing on all fronts of the “world-class” mindset initiated by Vinik’s vision for the franchise.”
- What Mr. Griggs said aligns very nicely with Dale Carnegie’s Secrets of Success as seen here: https://www.dalecarnegie.com/assets/1/7/Secrets_of_Success.pdf
1- Become a Friendlier Person
2- Win People to Your Way of Thinking
3- Be a Leader
If you would like to discuss applying these success secrets to transform your organization in Tampa Bay, please contact us at info@CarnegieConnection.com